We are sorry you are having an issue with our software . . .

Unable to Download. If you are unable to download the installation file, the download link may not be available at the present time. Please try again later.

Download Successful, but Unable to Install.

Depending upon your version of Windows and whether or not you are installing from the file download to your PC hard drive, a CD or DVD, or an external thumb drive, Windows may display a warning message, "WINDOWS PROTECTED YOUR PC" and that the publisher is "UNKNOWN." You should know that despite the warning message, the installation file as uploaded to the website for visitor download has been scanned for viruses and is safe. You may still choose to scan the install program with your own anti-virus software.

You may also try downloading to a CD/DVD or thumb drive. Then restart your computer and install the program from the file downloaded to your CD or thumb drive.

If you wish to modify the Windows Defender settings on your PC, Windows 10 users can do the following:

(a) Type "smartscreen" into Windows Search at the lower left of your Desktop.

(b) Click on "App & Browser Control System Settings."

(c) In the section entitled "Check Apps and Files," choose among one of the three possible settings, BLOCK, WARN or OFF. Windows 10 systems are typically shipped with the setting at "WARN" which will result in the "WINDOWS PROTECTED YOUR PC" message.

Install Successful, but Program Won't Run:

1. Run Program as Administrator.
Make this selection by right-clicking on the program shortcut in the list of Start Menu programs (or Desktop Shortcut), select "Properties" and open the "Compatibility" tab and check the box "Run this program as an administrator." This is also the solution in the event you have received the error message, “CreateProcess Failed Code 740.”

2. International Users. If you were able to successfully download and install the program, but you are getting error messages upon or immediately after program startup, you may need to temporarily change the regional settings on your workstation. In some instances, we have found that the program is unable to adjust for the regional settings and correctly distinguish between commas and periods ( , vs . ) in numerical values. Try temporarily resetting the regional setting to 'English (US)' and restart your computer.

If you continue to experience installation or program operating problems, please contact us by email. Describe the problem in detail and quote any error messages you receive as well as the operating system you are using. With this information, we may be able to advise you of any special steps that may be required to get the evaluation version to install and run on your system. Note that the License Activation Key will NOT solve installation or operation problems. If the evaluation version fails to run, the licensed version will have the same problem on your workstation.